cluster-lbt:getting_support
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— | cluster-lbt:getting_support [2021/02/18 17:40] (Version actuelle) – créée - modification externe 127.0.0.1 | ||
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+ | ===== Getting support ===== | ||
+ | ==== Trying to solve issues by yourself ==== | ||
+ | The first thing to do when a crash occurs is to check your output files (specified in -o and -e PBS parameters). In most cases, crash details are written inside and are human-readable. | ||
+ | Example:\\ | ||
+ | Your job is crashing each time you try to run it and, in your output files, you can read: | ||
+ | <code bash output> | ||
+ | [...] | ||
+ | Traceback (most recent call last): | ||
+ | File "< | ||
+ | File "/ | ||
+ | from . import _errors | ||
+ | ImportError: | ||
+ | </ | ||
+ | |||
+ | As you can notice above, the library libhdf5.so.9 is missing. So, the good way to solve it yourself is to wonder where is located the expected library (manifestly not in a common environment); | ||
+ | <cli> | ||
+ | $ module load hdf5 | ||
+ | </ | ||
+ | This is an easy-to-understand example but it represents the vast majority of user support requests. | ||
+ | ==== Asking help to your PI ==== | ||
+ | After having tried to solve your problem by yourself, you should try askin help to your PI who probably have a long-term user experience with the computing resources available here and/or elsewhere. | ||
+ | ==== Asking help to the users community of LBT's computing resources ==== | ||
+ | Because you are part of the users community of the LBT's computing resources, a mailing-list has been created to share your issues and experience by sending an e-mail to < | ||
+ | |||
+ | This mailing-list will also be used to inform you about computing resources evolution. | ||
+ | ==== Asking help to the IT manager ==== | ||
+ | All user-support requests concerning LBT's computing resources should be done sending an email at < | ||
+ | |||
+ | That said, if -and only if- your request concerns the LBT's computational and storage resources (not the IBPC network and services neither desktop machines), you can contact me directly sending a well-formed email at < | ||
+ | |||
+ | What I mean by " | ||
+ | * Description of your issue. | ||
+ | * Is your issue reproducible? | ||
+ | * The full path of your crashing job | ||
+ | * The 2 output files provided by Torque resource manager (files generated by the -e and -o PBS options in your job script), being sure you are using the script I provided [[cluster-lbt: | ||
+ | |||
+ | < |
cluster-lbt/getting_support.txt · Dernière modification : 2021/02/18 17:40 de 127.0.0.1